> For the complete documentation index, see [llms.txt](https://mazingxr.gitbook.io/mazing-world/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mazingxr.gitbook.io/mazing-world/faq/cant-log-into-mazing-world.md).

# Can't Log into Mazing World?

## Solutions

### Reset Password

If you're unable to log into the Mazing World platform, you may need to reset your password. Please follow these steps

<figure><img src="/files/X5WbOeXHifgZUz1yN5eB" alt=""><figcaption></figcaption></figure>

**1.) Click on "Forgot Password"** on the login screen.

**2.) Enter your registered email address** in the field provided.

<figure><img src="/files/DuctRImGZudD5tN58tvc" alt=""><figcaption></figcaption></figure>

**3.)** After clicking **"Reset Password"**, a confirmation message will appear, informing you that a reset link has been sent to your email.

<figure><img src="/files/gDIUfhFxbTFUmChfa505" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Check your inbox** for an email from us. If you don’t see it, please also check your spam or junk folder.
{% endhint %}

**4.)** Click the **password reset link** in the email. This will redirect you to a secure page where you can enter a new password.

<figure><img src="/files/s5asJcNujIhM3jNbKcBK" alt=""><figcaption></figcaption></figure>

**5.) Choose a new password** and click **"Save"**.

<figure><img src="/files/ERBho8X2B7EBtNmadobf" alt=""><figcaption></figcaption></figure>

Once saved, return to the login screen and sign in using your **new password**.

{% hint style="warning" %}
If you continue to experience issues, please [contact our support team](/mazing-world/faq/request-support.md).
{% endhint %}