# Can't Log into Mazing World?

## Solutions

### Reset Password

If you're unable to log into the Mazing World platform, you may need to reset your password. Please follow these steps

<figure><img src="https://3497237590-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWzFDCBJYsAI1jsAj4WvF%2Fuploads%2F8wr2zTUku7je3xLqYbih%2Fimage.png?alt=media&#x26;token=fad6e295-97ed-414c-aa55-92bc7bc31c58" alt=""><figcaption></figcaption></figure>

**1.) Click on "Forgot Password"** on the login screen.

**2.) Enter your registered email address** in the field provided.

<figure><img src="https://3497237590-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWzFDCBJYsAI1jsAj4WvF%2Fuploads%2FVRLKoIPTphZ4RGqQK2BD%2Fimage.png?alt=media&#x26;token=bff94227-c78e-4e22-8007-0d9953c991b6" alt=""><figcaption></figcaption></figure>

**3.)** After clicking **"Reset Password"**, a confirmation message will appear, informing you that a reset link has been sent to your email.

<figure><img src="https://3497237590-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWzFDCBJYsAI1jsAj4WvF%2Fuploads%2FVadWkgQQdZnDIegbu2fk%2Fimage.png?alt=media&#x26;token=e0308215-a34b-41a3-b5c4-c16b1c19004d" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Check your inbox** for an email from us. If you don’t see it, please also check your spam or junk folder.
{% endhint %}

**4.)** Click the **password reset link** in the email. This will redirect you to a secure page where you can enter a new password.

<figure><img src="https://3497237590-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWzFDCBJYsAI1jsAj4WvF%2Fuploads%2FyNFnaNodNtkiUrQeVoEg%2Fimage.png?alt=media&#x26;token=4c0012a1-9cc0-46be-a804-e48e0a5ca865" alt=""><figcaption></figcaption></figure>

**5.) Choose a new password** and click **"Save"**.

<figure><img src="https://3497237590-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWzFDCBJYsAI1jsAj4WvF%2Fuploads%2FLKBW7jJuZlfANoRWKbpg%2Fimage.png?alt=media&#x26;token=e634a19d-ea53-4163-b5aa-29d3a6fd4d00" alt=""><figcaption></figcaption></figure>

Once saved, return to the login screen and sign in using your **new password**.

{% hint style="warning" %}
If you continue to experience issues, please [contact our support team](https://mazingxr.gitbook.io/mazing-world/faq/request-support).
{% endhint %}